Privacy Policy: GuestPulse

This policy is provided for transparency and may be updated from time to time.

GuestPulse is a guest feedback platform used to collect, manage, and analyze hotel guest feedback. In this deployment, GuestPulse is used for guests of the hotel identified at entry to share stay feedback, support guest follow-up, manage guest appreciation draws, and improve the guest experience.

What information may be collected?

• •Guest rating.
• •Free-text feedback that the guest chooses to provide.
• •Contact details, such as name, email, or phone number, only if voluntarily provided for follow-up, request handling, or prize draw participation.
• •Basic stay details provided by the guest, such as room number or hotel area, if provided.
• •Basic operational information such as submission time, feedback source, QR code, or campaign source.
• •Information about whether a Google Reviews link was shown or clicked, where relevant.

How is the information used?

• •Collecting and managing guest feedback.
• •Improving service and guest experience.
• •Handling negative feedback or follow-up requests.
• •Managing guest appreciation draws, benefits, or prizes, where applicable.
• •Internal service analytics and reporting.
• •Operating, securing, and improving GuestPulse.

Who may access the information?

The information may be accessible to authorized hotel personnel, hotel management, and technology service providers that support the operation of GuestPulse. The information is not sold to third parties.

Role of GuestPulse

GuestPulse provides the technology platform for collecting, managing, and analyzing guest feedback. The hotel uses the information for service, operations, guest follow-up, draw administration, and guest experience improvement.

Providing information

Submitting feedback is voluntary. Providing contact details is not required unless the guest asks to be contacted or wishes to participate in an activity that requires contact.

Data retention

Information is retained for as long as reasonably needed for service operation, guest experience improvement, follow-up handling, draw administration, internal documentation, and compliance with applicable law or procedures.

Contact details and retention

Providing contact details is optional. These details are used only to handle feedback, contact the guest if requested, or administer an active guest appreciation draw where relevant. GuestPulse does not use these details for marketing emails, promotional SMS messages, or sale to third parties. By default, guest contact details are retained for 90 days and then deleted or anonymized. The hotel may configure a different contact-retention period within the system, subject to its operational needs, applicable law, and internal procedures. Where a recovery case, guest request, prize fulfillment, dispute, legal requirement, or operational matter is still open, contact details may be retained temporarily until the matter is concluded. Non-identifying operational, statistical, or feedback information may be retained after contact details are deleted or anonymized.

Information security

GuestPulse and authorized parties using the system apply reasonable measures to protect information against unauthorized access, misuse, alteration, or deletion.

Guest rights

Subject to applicable law, guests may request access, correction, or deletion of personal information they provided, where applicable and legally required.

Children

The system is intended for hotel guests and is not intended to knowingly collect information from children without adult involvement.

Changes to this policy

This Privacy Policy may be updated from time to time. The updated version will appear on this page.

Privacy requests

For privacy-related requests, guests may contact the hotel through its official contact channels, or the authorized party operating GuestPulse for the hotel, where such contact details are available.